Frequently Asked Questions

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Do you provide weekly cleans? Yes

We provide weekly cleans and a lot of our clients have their houses or offices cleaned twice a week or more.

Do you provide fortnightly cleans? Yes

Most homes require a weekly clean, but we can provide fortnightly cleaning subject to availability.

Do you provide one off cleans? Yes

We do provide one off cleaning, subject to availability.

Do you provide an ironing service? Yes

We provide an ironing service as part of your weekly clean. Just let us know that you require ironing.

Will I have the same cleaner each week? Yes

You will recieve the same cleaner each week.

How do you select your cleaners? Very Carefully

We interview all prospective cleaners in their home. As part of our strict vetting procedure we then take up two references to check that they are experienced, reliable and trustworthy. We will only approve a cleaner to work in your home if we are 100% happy with them and the references they have provided.

How do you select the right cleaner for me? Very Carefully

We arrange a visit to your home to ascertain your specific requirements and then we will match you with a local cleaner whom we feel will best suit your needs.

How long will it take to arrange a cleaner for me? One week

We will arrange a cleaner for you within a few days (subject to availability) and your first clean is usually within 7 to 10 days.

Do I get to meet the cleaner before they start? Yes

We find it is important that you and your cleaner get to meet, so you can outline your requirements and make sure you are both happy before you start.

Can I choose the day of my clean? Yes

We will always do our best to accommodate you, but if we can’t we will offer you an alternative

Do I need to be at home when the cleaner cleans? No

The majority of our clients give the cleaner a key. The security of your property is very important to us and your key will stay with your regular cleaner.

Will the cleaner use my cleaning materials? Yes

They will use your cleaning products including your vacuum cleaner, iron and ironing board.

If my regular cleaner is unwell or on holiday will you provide a cover cleaner? Yes

Just let us know and we will do our best to arrange an alternative cleaner.

Can I change my cleaner if I am not satisfied? Yes

If for any reason you are not satisfied with your cleaner or you simply do not gel with them, just let us know and we will replace them.

Is there a contract to sign?Yes

Our contract is a three month term.

 

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